Ownership

The portal and its individual modules, along with the organization and compilation of content available on this website, are the exclusive copyrighted property of MBT Enterprises and/or various third-party providers and distributors. A significant portion of the content on this site is owned by third-party content providers and distributors. Additionally, the trademarks, logos, and service marks featured on this website (collectively referred to as the “Trademarks”) are the registered and common law trademarks of MBT Enterprises. No content on this site should be interpreted as granting any license or right to use any of the Trademarks, either explicitly or implicitly, without obtaining written permission from MBT Enterprises.

Changes to the Website

We retain the right, at our sole discretion, to alter, modify, add, or remove sections of these Terms at any time, without prior notice. It is your responsibility to periodically check these Terms for any updates or changes. By continuing to use the Website after any changes have been posted, you acknowledge and accept the updated Terms.

About Us

This Website is an online e-commerce platform for supply chain services, operated under the license of MBT Enterprises. Access to and use of the Website is provided to you subject to your acceptance of these Terms. By using the Website, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree with these Terms, you must refrain from using the Website. If you disagree with any future modifications to these Terms, you must immediately cease using the Website.

MBT Enterprises reserves the right, at its sole discretion, to refuse registration to any User without providing any reason.

Disclaimer of Warranty

The portal is provided by MBT Enterprises on an “as is” basis, and you use it at your own risk. Neither MBT Enterprises nor any third-party providers or distributors make any warranties regarding the website or any content available on it. The information, software, products, and services featured on the portal may contain errors or incomplete data. Specifically, MBT Enterprises and its affiliates do not guarantee the accuracy of the information and descriptions of dental products or other products displayed on the portal (including, but not limited to, photographs, amenities, general product descriptions, etc.), much of which is provided by third-party suppliers. The content on this site is subject to periodic updates and changes. MBT Enterprises affiliates, and/or their suppliers reserve the right to make improvements, updates, or modifications to the website at any time without prior notice.

Limitation of Liability

We do not guarantee that the Product delivered to the Buyer will exactly match the image displayed on the Website. All product images are for illustration and reference purposes only. MBT Enterprises does not accept responsibility for any discrepancies between the images on the Website and the actual appearance of the Product. The quality of any Product, Service, information, or other material purchased or obtained through the Website may not meet your expectations. We make no express or implied warranties, representations, or guarantees regarding the Services or Products. MBT Enterprises does not make any representations or warranties regarding the specifics (such as quality, value, or marketability) of the Products offered for sale or purchase on the Website.

Before placing an order, it is your responsibility to verify and confirm the color, model, version, expiry date, and any other relevant details of the Products. MBT Enterprises is not liable for any errors or omissions, whether caused by us or third parties.

Due to product availability constraints, certain aspects of your order (such as the Product brand, size, or packaging) may require alteration. If such changes are necessary, MBT Enterprises will send an approval request to the email address you provided during registration. If you do not agree with the requested changes, you may reject them by responding within 10 days of receiving the request. If you reject the changes, your order will be canceled, and any payments made will be fully refunded.

MBT Enterprises is not liable for product replacements; the responsibility for replacement lies with the OEM (Original Equipment Manufacturer). Both MBT Enterprises and the Buyer acknowledge that the Products purchased are subject to the warranties provided by the OEM. Any claims regarding returns or replacements should be directed to the respective OEM, not to us. However, we may assist the customer in submitting a complaint to facilitate product replacement or servicing. The Buyer acknowledges that Products cannot be exchanged or returned once sold unless the product’s seal or packaging remains intact.

Indemnification

You agree to indemnify and hold MBT Enterprises harmless from and against any and all losses, liabilities, claims (including third-party claims), damages, costs, and expenses (including legal fees, disbursements, and any interest charges incurred in connection therewith) that are asserted against or incurred by MBT Enterprises. This indemnification shall apply to any breaches or non-performance of any representations, warranties, covenants, agreements, or obligations you are required to fulfill under these Terms.

Termination

We may suspend or terminate your access to the Website or any Service if, in our sole discretion, we believe you have breached, violated, abused, or otherwise manipulated or exploited any of these Terms, or have acted unethically in any way.

Terms will remain in effect indefinitely unless and until MBT Enterprises decides to terminate them.

If either you or MBT Enterprises terminates your use of the Website or any Service, MBT Enterprises reserves the right to delete any content or materials associated with your use of the Service, and we will not be held liable to you or any third party for doing so.

You remain liable for any Service or Product that you have already ordered up until the time of termination by either party, regardless of the reason for termination.

Modification

MBT Enterprises may modify these terms and conditions at any time, and your continued use of this portal will be subject to the terms and conditions in effect at the time of your use.

Severability

These terms and conditions shall be considered severable. If any provision is found to be unenforceable or invalid, it will still be enforced to the maximum extent allowed by applicable law. The invalidity of any provision will not impact the validity or enforceability of the remaining provisions.

Ordering

Orders placed by Buyers and/or Users are subject to acceptance by MBT Enterprises based on product availability. When a Buyer/User places an order on our Website, it signifies their acceptance of these Terms as outlined on the Website. Any terms and conditions that differ from or contradict these Terms of Use will not be binding on MBT Enterprises unless explicitly agreed to in writing and signed by MBT Enterprises.

Cancellation, Return & Replacement, Refund Policy

Orders can be canceled only before they are shipped. Once an order is shipped or booked for shipping, it cannot be canceled.

Returns and replacements are accepted within 24 hours after delivery, provided the items are in resalable condition. Returned items must include the original packaging, promotional materials, coupons, vouchers, gifts, manuals, and warranty cards, among others. All returned items are subject to inspection, and credit will not be issued for items that are unsuitable for resale. Products damaged in transit that are rejected by you without accepting delivery from the courier are eligible for a 100% refund of the product’s sale price.

For health, hygiene, and safety reasons, products related to personal hygiene or self-care cannot be returned. Items that come into contact with the body, especially single-use items, are non-returnable once opened.

MBT Enterprises may charge a cancellation or return fee, as outlined in the cancellation and returns FAQs, to facilitate the return shipping process.

For special orders, where products are specifically produced or procured for you, and for large orders (value exceeding Rs 10,000), MBT Enterprises may, at its discretion, reject return requests. This is due to the customized nature of the products or the unwillingness of the manufacturers to accept such returns.

Refunds can be issued as a voucher for future purchases or as a credit to your account. Approved refunds will be processed to the same account used for the original payment. Cancellation charges and/or refund transaction fees may apply.

Prices

Prices are inclusive of GST. MBT Enterprises reserves the right to amend prices without prior notice. All prices listed on our site are in INR (Indian National Rupee). Please note that the prices do not include any State Entry Taxes, Octroi, or similar charges, which must be borne by the buyer.

Shipping and Delivery Policy

Products are shipped through reputable couriers, Speed Post, or Registered Post. The dispatch details will be communicated to the purchaser via email and/or message.

Shipment delivery times typically range from 2 to 6 working days from the order date, depending on the location and the courier service’s coverage. In the event of significant delays (exceeding 7 days), please contact us for further assistance and tracking of your shipment.

The title to the product(s) and the risk of loss for all product(s) ordered will pass to you once MBT Enterprises hands over the product(s) to the shipping carrier for delivery to the Buyer.

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