Returns, Exchange & Cancellation Policy
Introduction
At MBT Enterprises, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy for returns, exchanges, and cancellations.
2.1 Returns
- Eligibility: You may return items within [30 days] of receipt, provided they are in their original, unused condition.
- Process: Contact our customer service team at [returns@mbtenterprises.com] to initiate a return. You will receive instructions for returning the product.
- Refunds: Refunds will be processed to the original payment method once the returned item is received and inspected.
2.2 Exchanges
- Eligibility: Exchanges are allowed within [30 days] of receipt, provided the item is unused and in its original packaging.
- Process: Contact our customer service team at [exchanges@mbtenterprises.com] to request an exchange. You may need to return the original item before receiving a replacement.
2.3 Cancellations
- Order Cancellation: Orders can be canceled within [24 hours] of placement. After this period, cancellations are subject to approval.
- Process: To cancel an order, contact us at [cancellations@mbtenterprises.com] as soon as possible.
2.4 Exceptions
- Non-Returnable Items: Certain items, such as personalized products or products that have been used, may not be eligible for return or exchange.
